Focus Tele : ATSI - Call Center Award of Distinction 2011, 10, 09, (Top Ten) 08, 07(Highest score), 06

Focus earned the ATSI "GOLD" Call Center Award of Distinction in recognition of FIVE consecutive years of Call Center excellence. The program focuses on and evaluates customer relationship management (CRM), courtesy, etiquette, and proper call techniques of teleservice call center agents. The program assists outsourcing call centers in assessing, controlling, and improving the quality of service provided to their call center clients. Through this third-party evaluation, recipients of the Call Center Award of Distinction are independently verified as leaders in the call center industry. To know more please visit our site business answering service!